Privacy/Cookie Policy

GDPR – Our Data Protection Policy

We only retain customer and prospective customer information for our own internal use. No information is shared with any third party unless it directly relates to an installation project on which Finn Geotherm is working with a third party.

How is individual data acquired?

Data is collated from personal contact, recommendation and referral or in response to enquiries and requests. Information is retained on file to enable further contact for five years from the date or acquisition or until an individual asks to unsubscribe or opt out. We also collect and retain information about you when you register with us or place an order for products or services. In this latter case, information will be held until you request us to delete it.

How is individual data used?

We collect information about you only to process your order and, once an order is placed, manage your account. If we have installed a system for you, we will also retain contact information in order to provide necessary equipment servicing and to enable us to support any application that you may make for the Renewable Heat Incentive or to meet industry regulatory requirements.

Customer information is kept on our password protected sales and accounts system to facilitate our normal CRM procedure: sales orders, invoicing, general communication and administration. An edited version of customer and potential customer information is also retained on a company sales database which is used to communicate newsletters, special offers, topical information and advice / comment.

How can you opt out?

We would like to send you information about our products which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date.

An individual customer or potential customer can choose to opt out from receiving communications from us by informing us by email at info@finn-geotherm.co.uk, by letter or by telephone at any time. In addition, all email communications from us will include the option to unsubscribe from receiving any further emails.

Heat pumps systems require regular servicing. We may still contact you with service reminders or information directly relating to your heat pump system.

Access to information

You have the right to request a copy of the information that we hold about you. You may ask us to correct or remove information you think is inaccurate. If you would like a copy of some or all of your personal information, please email us at info@finn-geotherm.co.uk or write to us.

Updating your details

If you would like to update any of your details, please email us at info@finn-geotherm.co.uk or write to us.

What about Security?

In the unlikely event of a data breach, we will inform all parties affected within 72 hours of the breach occurring. We will confirm what type of breach has occurred and details of any affected data. We do not retain sensitive, financial or personal information of any kind on our database. Only information of a B2B nature is retained for general business sales and marketing use.

Cookie Policy

Cookies are small files that a website sotres on your computer’s hard drive through your web browser (if you allow) that enables the site to recognise your browser and capture and remember certain information.

We use strictly necessary cookies for the operation of the site such as Session Cookies.

We also use Performance Cookies which allow us to measure and improve the performance of our site. These include Google Analytics.

We use Functional Cookies which allow for added functionality by third parties such as social sharing and videos.