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Frequently Asked Questions

The following are the most common questions that people ask about heat pumps. If you have any other queries, please don’t hesitate to contact us.

How does a heat pump work?

The simple answer is that it’s like a fridge in reverse. The heat pump takes energy from the ground or air around you and, using a system of heat exchangers and compressors with a refrigerant, multiplies this up to heat which is enough to provide hot water for your heating system and also all of the hot water for your taps.

See our products pages for more details.

Will the heat pump keep me warm enough all year round?

Yes! We will ensure that the system that we design for you is sized to meet the entire heat loss of your house and to deliver all the heating and hot water that you require. The heat pump itself will work perfectly well, even in the middle of winter when it’s well below freezing outside. Our ground source systems are designed and made by Lämpöässä in Finland, where the outside temperature in winter can drop to -45°C, so they take the UK winter in their stride. Our Dimplex and Panasonic air source units are specifically designed for the UK climate.

How can I work out how big a system I need?

We will undertake a free survey of your home that will allow us to give you an estimate of the heat pump you need and how much it is likely to cost.

If you want to get a quick idea now, however, you could try this rough guide. Look at the number of litres of oil you have used on average over the past couple of years. Multiply this number by 10, then divide by 2,400 to give a rough idea of the heat pump size in kW that you might need. So, if you used 3,000 litres of oil, that would be 12.5 – i.e. you might need a 12.5kW heat pump. The heat pump size may well be less if you have an old boiler, as this is likely to be less efficient.

How much will a heat pump cost?

This depends on how much heat you use. Using the same four bedroom house example mentioned above, it might cost £9,000 for an air source or £17,000 for a ground source. This might sound like a significant investment, but remember the combination of your heating savings and the RHI will usually allow you to get your money back in five years or less. That represents a 20% return on investment.

How long will a heat pump last?

You should expect a good quality air source system should last 15-20 years. A ground source system should last in excess of 30 years. This compares to a modern condensing boiler which is only likely to last between seven and 10 years.

How much maintenance does a heat pump need?

Very little, because the system doesn’t involve combustion. We do however recommend that your system is checked by us each year to make sure that it’s still running as efficiently as it should.

What are the main benefits of a heat pump?

Both ground and air source heat pumps offer significant advantages over conventional heating systems such as oil and gas, or indeed alternatives such as biomass and LPG. Some of the key benefits of using a heat pump for your heating and hot water can be found on our Benefits page.

What funding is available for a heat pump?

The main funding available is the Government’s Renewable Heat Incentive (RHI). There are two RHI schemes – domestic and non-domestic (commercial) – for installations using ground source and air source heat pumps, as well as other renewable technologies such as solar thermal and biomass.

The domestic RHI is for single rated properties and is payable for seven years. Quarterly tax-free payments, which increase annually in line with the consumer price index, are made to the homeowner. The amount of RHI payable is based on the energy performance certificate (EPC) you receive once your heating installation is complete.

The non-domestic RHI scheme is for business rated properties of more than one building. Payable for 20 years, it is based on the amount of clean, green renewable heat the system produces.

In addition, Finn Geotherm is one of only a limited number of UK heat pump companies accredited by the Carbon Trust. With this accreditation, the company is able to undertake installations for small and medium sized businesses that may be eligible to receive up to £10,000 from the Carbon Trust Green Business Fund towards their energy saving equipment purchase. Contact us to find out more.

How much will I receive from the RHI?

This depends on how much heat your home needs, which in turn will depend on how big your home is and how much insulation you have.

Use our handy RHI calculator to see how much you could receive in just a few clicks.

As an example, a typical 180m2, four bedroom house previously using 2,880 litres of oil per year, might receive £3,495 per year if they had a ground source heat pump or £1,358 per year if they had an air source. That’s £24,465 over seven years for ground source or £9,506 for air source. The RHI is also tax free and index linked – so the amount you get paid will increase each year with inflation.

Can I receive the RHI and FiTs?

We’re often asked by customers whether they will be eligible for both RHI and Feed in Tariffs (FiTs) if they install a heat pump alongside solar PV. The simple answer is yes – the RHI is payable on renewable heating systems such as ground source, and FiT payments are available for the electricity your installation has generated and exported each time you submit a meter reading to your FIT licensee.

The rate of RHI and FiTs you will receive are dependent on a number of factors. To get a view of RHI payments, try our RHI calculator or contact us and we’ll run through it with you in more detail.

Will the system work with my existing radiators or underfloor heating system?

As the flow temperature from a heat pump is a bit lower than a conventional boiler, it is possible that some of your radiators may need to be slightly increased in size. We will tell you if this is the case when we provide you with a quotation for your system. If you have underfloor heating it should be fine as this is typically designed for a flow temperature which is lower than radiators. Even if you do need a few new radiators, they are not very expensive so you should still get all of your money back well within the RHI period. Even when the RHI payments have stopped, you will still benefit from a big reduction in your heating bills.

What sort of properties can you heat with a heat pump?

Any kind of property, domestic or commercial, can be heated effectively and efficiently with a heat pump. We have installed ground and air source heat pumps in properties of all ages, shapes and sizes – everything from small bungalows and detached houses to stately homes, schools, glasshouses (greenhouses) and even a Premier League football club.

Are heat pumps new technology?

Not at all – heat pump technology was actually developed more than 150 years ago and the first ground source heat pump was brought into use over 70 years ago. Coincidentally, the UK’s first large scale heat pump was developed just down the road from us in Norwich by John Sumner in 1945. Click here to read more about the history of the heat pump.

What area does Finn Geotherm cover?

We are renewable heating experts based in Attleborough, Norfolk. Our location, just beside the A11, puts us in an ideal position to serve all of East Anglia, including customers looking for ground and air source heat pump installations in Norfolk, Suffolk, Cambridgeshire, Lincolnshire and Essex. Our heat pump expertise also takes us further afield for some projects – contact us for more details.

Why should I use Finn Geotherm for my system?

Established in 2006, we are one of the longest established heat pump companies in the UK heating, ventilation and air conditioning (HVAC) industry. We pride ourselves on being the renewable heating experts – our only business is, and has only ever been, heat pumps so we’re good at what we do! We only use equipment that we know is reliable and efficient. We also have experience in a huge range of properties of all shapes, sizes and ages for both domestic and commercial use across East Anglia and beyond, and have won numerous awards for our installations.

Take a look at our case studies for more details of our past projects.